Notices

Revision to GX Referral Campaign Terms and Conditions
27 May 2024

We have revised our GX Referral Campaign Terms and Conditions with effect from 27 May 2024.

The revisions is as follows:


Revision to Clause 2.1(b)
We have revised the stipulated start date in Clause 2.1(b) from 27 May 2024 to 30 May 2024. The revised Clause 2.1(b) is as follows:
‍“all individual customers of GXBank with a GX Account from 30 May 2024 onwards.”


The revised GX Referral Campaign Terms and Conditions are available here.

Revisions to GXBank Fund-In Reward Campaign End Date and Terms and Conditions
15 May 2024

We wish to notify you that the end date of the current GXBank Fund-In Reward Campaign (“Campaign”) has been brought forward. Originally scheduled to conclude on 30 June 2024, please take note that the Campaign will now end on 27 May 2024.

Additionally, we will be revising the GXBank Fund-In Reward Campaign Terms and Conditions with effect from 22 May 2024 and a summary of the revisions are as follows:

1. Revision to Clause 4.2 - We have updated Clause 4.2 to set out the instances where GXBank may, among others, disqualify an Eligible Customer from participating in the Campaign or decline to credit, cancel the crediting of or debit the Campaign Reward from an Eligible Customer’s GX Account.

2. New Clause 4.3 - We have inserted a new Clause 4.3 which sets out the instances where GXBank may, among others, make adjustments to the credited Campaign Reward.

The revised GXBank Fund-In Reward Campaign Terms and Conditions is available here (ENG), here (BM) and will also be available here effective 22 May 2024.

We thank you for your continued support and participation in our campaigns.

Revisions to GX Raya Bonus Interest Campaign Terms and Conditions
22 April 2024

Please take note that we will be revising our GX Raya Bonus Interest Campaign Terms and Conditions with effect from 23 April 2024.

Pursuant to the existing GX Raya Bonus Interest Campaign Terms and Conditions:

- GXBank reserves the right to change, amend or vary the Bonus Interest Eligibility Period and/ or the Eligibility Criteria at any time with notice (refer to Clause 2.2)

- By participating in this Campaign, Eligible Customers agree and acknowledge that this Campaign has a maximum capping of RM1,000,000,000.00 on the total placements received (“Maximum Capping”) on a first come, first serve basis. GXBank strictly has no obligation to inform Eligible Customers once the Maximum Capping is reached (refer to Clause 2.3)

We hereby give you notice that the Maximum Capping has now been reached and we will be revising the Bonus Interest Eligibility Period and Eligibility Criteria for this Campaign (among others).

In summary the revisions are as follows:

1. Revision to Clause 2.1(b)

- We have revised Clause 2.1(b) pertaining to the Qualifying Criteria for Savings Pockets, stipulating that Savings Pockets must be created prior to 23 April 2024 to qualify for the Bonus Interest. The revised Clause 2.1(b) is as follows:

“...have created one (1) or more Savings Pockets before 23 April 2024 (or during such period as determined by GXBank from time to time) (“Bonus Interest Eligibility Period”)”

2. Insertion of a new Clause 2.4

- We have inserted a new Clause 2.4 to set out the new Bonus Interest Eligibility requirements with effect from 23 April 2024. The new Clause 2.4 is as follows:

“With reference to Clause 2.3 above, the Maximum Capping has been reached. Effective 23 April 2024, the Bonus Interest (as defined in Clause 3.1 below) is only applicable for Savings Pockets created before 23 April 2024. Eligible Customers who created Savings Pockets before 23 April 2024 will continue to receive the Bonus Interest on the end-of-day balance of such existing Savings Pockets until the end of the Campaign Period. Customers who create Savings Pockets on or after 23 April 2024 will not be eligible to receive the Bonus Interest and will only be eligible to receive the Base Interest (as defined in Clause 3.1 below) on the end-of-day balance of such Savings Pockets.”


The revised GX Raya Bonus Interest Campaign Terms and Conditions is available here, and will also be available here effective 23 April 2024.

Revisions to GX Rewards Experience Campaign Terms and Conditions
9 April 2024

We will be revising our GX Rewards Experience Campaign Terms and Conditions with effect from 15 April 2024.

In summary, the revisions are as follows:

1. Cessation of Reward Category 3 (Link GX Account with Grab App and Subscribe for GrabUnlimited) (“Reward Category 3”)

- Effective 15 April 2024, Reward Category 3 will cease and be removed from the GX Rewards Experience Campaign and the Campaign Reward for Reward Category 3 (i.e. up to 6 months cashback of GrabUnlimited monthly subscription fee) (“Campaign Reward”) will no longer be awarded. We have removed clauses and terms related to Reward Category 3 from the GX Rewards Experience Campaign Terms and Conditions.

- Customers who have fulfilled the Qualifying Criteria for Reward Category 3 (“Qualifying Criteria”) prior to 15 April 2024 will continue to receive the Campaign Reward provided the customer continues to meet the Qualifying Criteria throughout the 6 month period. For more information, please refer to GX Rewards Experience Campaign (FAQ) effective 15 April 2024 available here.


2. Revision to Clause 4.1, Reward Category 1 (Retail and Online Spend Using GX Card) (“Reward Category 1”)

- Under “Crediting of Campaign Reward” and “Campaign Reward Eligibility” for Reward Category 1, we have updated “transaction posting date” to “transaction posting/ settlement date” for clarity.


3. Revision to Clause 4.4

- We have updated Clause 4.4 to set out the instances where GXBank may, among others, disqualify an Eligible Participant from participating in the Campaign, decline to credit/cancel the crediting of the Campaign Reward, deduct the Campaign Reward from an Eligible Participant’s GX Account and/ or take any other action deemed necessary by GXBank (including legal action) against an Eligible Participant.


4. Insertion of a new Clause 5.13

- We have inserted a new Clause 5.13 which requires customers to access GXBank’s website on a regular basis to view the Terms and Conditions (including any notices by GXBank relating to this Campaign) and to seek clarification from GXBank’s authorised representatives if customers do not understand any of the Terms and Conditions.


The revised GX Rewards Experience Campaign Terms and Conditions is available here (ENG), here (BM) and will also be available here effective 15 April 2024.

Revisions to Terms and Conditions Governing Retail Banking Products
23 January 2024

With effect from 14 February 2024

We have revised our Terms and Conditions Governing Retail Banking Products and the revised terms will come into effect from 14 February 2024.

In summary, the revisions are as follows:


Revisions to Section B (GX Account Specific Terms)

• References to “savings account” are replaced with “GX Account” in Section B.

• Clause 4.3 – The term “credited” is replaced with “posted” to clarify that interest earned will be recorded posted to your Main Account and/or Savings Pocket on the same day the interest is earned.

Revisions to Section C (Debit Card Specific Terms)

• References to “savings account” are replaced with “GX Account” in Section C (to align with the amendments made to Section B).

• The term “Cardholder” is removed in Section C and replaced with “you” and “your” where applicable.

• Clause 4.3 – The wording “...from the Designated Account” is added at the end of the clause.

• Clause 4.7 – The pre-authorisation amount is revised to “RM200 or such other amount determined by the petrol station”.

• Clause 4.7 – The duration during which the Bank will hold the pre-authorisation amount until posting the exact amount of the transaction and releasing any extra On- Held Balance from the Designated Account is revised to “three (3) working days”.


You can read the revised Terms and Conditions Governing Retail Banking Products here (Effective Date: 14 February 2024).

Revisions to Terms and Conditions Governing Retail Banking Products
25 March 2024

We have revised our Terms and Conditions Governing Retail Banking Products set out below and the revised terms and conditions will come into effect from 15 April 2024.

In summary, the revisions are as follows:


Revisions to Section C (Debit Card Specific Terms)

- Clause 3.17 - The clause has been revised to outline that if the Designated Account has insufficient funds, we shall debit any shortfall from any Savings Pockets you have with us for the amount of any payment, purchase, withdrawal of cash or transfer of funds carried out using the Debit Card as per the Bank’s record of transactions.


You can read the revised Terms and Conditions Governing Retail Banking Products here. (Effective Date: 15 April 2024)

Updates to GXBank DuitNow Terms and Conditions
22 March 2024

GXBank’s DuitNow Terms and Conditions will be updated with effect from 22 March 2024

In summary, the updates are as follows:

1. Insertion of the following new paragraph:

By agreeing, accessing or utilizing the DuitNow services as provided by Us, You agree to be bound by (A) the NAD Terms and Conditions, (B) the DuitNow Transfer Service Terms and Conditions and (C) the DuitNow QR Service Terms and Conditions (collectively, the “DuitNow Terms and Conditions”).

2. Introduction of a new Section C - DuitNow QR Service Terms and Conditions, which will govern your use of the DuitNow QR service offered by GXBank.

The updated DuitNow Terms and Conditions are available here.

Revisions to GXBank’s Campaign Terms and Conditions
26 February 2024

Updated as at 26 February 2024

We have revised our campaign terms and conditions set out below and the revised campaign terms and conditions will come into effect from 26 February 2024

In summary, the revisions are as follows:


GXBank Fund-In Reward Campaign

Campaign Period has been extended until 30 June 2024.

Existing: 8 January to 29 February 2024
Updated: 8 January to 30 June 2024


You can read the revised campaign terms and conditions here.

Revisions to GXBank’s Campaign Terms and Conditions
21 February 2024

With effect from 21 February 2024

We have revised our campaign terms and conditions set out below and the revised campaign terms and conditions will come into effect from 21 February 2024

In summary, the revisions are as follows:


GX Rewards Experience Campaign Terms and Conditions

New "Excluded Transaction" for Reward Category 1 are added under Clause 3.3:

(d) any transactions to the merchant, ‘AirPay Malaysia Sdn Bhd’;
(e) any transactions related to SSPN Prime/SSPN Plus savings;


The revised campaign terms and conditions are available here (Effective Date: 21 February 2024).

Revisions to GXBank’s Campaign Terms and Conditions
8 February 2024

With effect from 8 February 2024

We have revised our campaign terms and conditions set out below and the revised campaign terms and conditions will come into effect from 8 February 2024

In summary, the revisions are as follows:


Jaya Grocer In-Store Gift with Purchase Campaign Terms and Conditions

The Campaign Reward as set out in Clause 4.1 is updated to include Angpow packet as follows:

- Campaign Reward: Mandarin oranges and Angpow packet


The revised campaign terms and conditions are available here (Effective Date: 8 February 2024).

Revisions to GXBank’s Campaign Terms and Conditions
7 February 2024

With effect from 7 February 2024

We have revised our campaign terms and conditions set out below and the revised campaign terms and conditions will come into effect from 7 February 2024

In summary, the revisions are as follows:


GX Rewards Experience Campaign Terms and Conditions

A new Clause 5.14 is added:

In the event of any inconsistency between the English version of these Terms and Conditions and other languages including but not limited to the Bahasa Malaysia version of these Terms and Conditions, the English version of these Terms and Conditions will prevail.

GXBank Fund-In Reward Campaign Terms and Conditions

A new Clause 5.14 is added:

In the event of any inconsistency between the English version of these Terms and Conditions and other languages including but not limited to the Bahasa Malaysia version of these Terms and Conditions, the English version of these Terms and Conditions will prevail.

DuitNow ID Registration Reward Campaign Terms and Conditions

A new Clause 5.14 is added:

In the event of any inconsistency between the English version of these Terms and Conditions and other languages including but not limited to the Bahasa Malaysia version of these Terms and Conditions, the English version of these Terms and Conditions will prevail.

Jaya Grocer In-Store Gift with Purchase Campaign Terms and Conditions

Clause 4.1 is updated as follows (Angpow packet removed):

- Campaign Reward: Mandarin oranges


The revised campaign terms and conditions are available here (Effective Date: 7 February 2024).

Eligibility & Requirements

Customers must fulfill the following criteria in order to open a GX Account
- Malaysian
- Individual aged 18 years and above
- Does not hold any savings account with GXBank at the time of application
- Hold a bank account with another bank in Malaysia
- Have a Malaysia registered mobile number

After successful account opening, customers are required to make a fund-in deposit within 90 days to activate their account.

Rewards Campaign Terms and Conditions

Click here for the full GrabUnlimited and GrabRewards Campaign Terms and Conditions.

Rewards Campaign Terms and Conditions

Click here for the full GrabUnlimited and GrabRewards Campaign Terms and Conditions.

Rewards Campaign Terms and Conditions

Click here for the full GrabUnlimited and GrabRewards Campaign Terms and Conditions.

Terms and Conditions

Effective Date: 27 September 2023
Click here for the full Terms and Conditions Governing Retail Banking Products & Services.

Terms and Conditions

Effective Date: 27 September 2023
Click here for the full Terms and Conditions Governing Retail Banking Products & Services.